Managed Services & Support

As part of any project delivery, Fidra offer the customer a number of options for post implementation support. Following a standard tiered model of support, these service offerings range from basic telephone support for non-critical issues through to dedicated personnel assigned to specific customer support duties according to agreed service level agreements (SLA).

Delivery of dedicated support services is usually scoped during the initial consulting phase of any engagement. This enables appropriate resourcing in accordance with a specific SLA.